===============================
Helpdesk Atomatic Stage Changes
===============================
..
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!! This file is generated by oca-gen-addon-readme !!
!! changes will be overwritten. !!
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!! source digest: sha256:fa88a5911e9d75e4ccaee78931e61a91ccfe34e0de09254e0edd30ad0752f428
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.. |badge1| image:: https://img.shields.io/badge/maturity-Beta-yellow.png
:target: https://odoo-community.org/page/development-status
:alt: Beta
.. |badge2| image:: https://img.shields.io/badge/licence-AGPL--3-blue.png
:target: http://www.gnu.org/licenses/agpl-3.0-standalone.html
:alt: License: AGPL-3
|badge1| |badge2|
Allows the configuration of the stages of a ticket. Customization of colors by stages and automatic stage changes when receiving or sending a message.
The tickets will have customized colors according to the stage in the tree view.
In the ticket view, the possibility of sending an email from the ticket and a new tab where the email communications and notes associated with the ticket are recorded have been added. With the ability to create new notes, reply to a note, reply to an email without the emails in CC or with those.
Customization of colors depending on the type of communication:
-Black: Incoming message
-Green: Internal note
-Red: Outgoing message
Email sending goes through a new custom view for the helpdesk.ticket model.
**Table of contents**
.. contents::
:local:
Configuration
=============
No configuration needed for this module.
Usage
=====
En el modelo helpdesk.ticket.stage (menu: Helpdesk-Configuration-Stages) tienes la configuración.
En el model helpdesk.ticket (menu: Helpdesk-tickets) tienes la personalización de la vista.
Known issues / Roadmap
======================
There are no issues for the moment.
Bug Tracker
===========
Bugs are tracked on `GitLab Issues <https://gitlab.com/somitcoop/erp-research/odoo-helpdesk/-/issues>`_.
In case of trouble, please check there if your issue has already been reported.
If you spotted it first, help us smashing it by providing a detailed and welcomed feedback.
Do not contact contributors directly about support or help with technical issues.
Credits
=======
Authors
~~~~~~~
* SomIT SCCL
* Som Connexio SCCL
Contributors
~~~~~~~~~~~~
* `SomIT SCCL <https://somit.coop>`_:
* Álvaro García <alvaro.garcia@somit.coop>
* José Robles <jose.robles@somit.coop>
* `Som Connexio SCCL <https://somconnexio.coop>`_:
* Gerard Funosas <gerard.funosas@somconnexio.coop>
Maintainers
~~~~~~~~~~~
This module is maintained by the OCA.
.. image:: https://odoo-community.org/logo.png
:alt: Odoo Community Association
:target: https://odoo-community.org
OCA, or the Odoo Community Association, is a nonprofit organization whose
mission is to support the collaborative development of Odoo features and
promote its widespread use.
You are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute.
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"description": "===============================\nHelpdesk Atomatic Stage Changes\n===============================\n\n..\n !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!\n !! This file is generated by oca-gen-addon-readme !!\n !! changes will be overwritten. !!\n !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!\n !! source digest: sha256:fa88a5911e9d75e4ccaee78931e61a91ccfe34e0de09254e0edd30ad0752f428\n !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!\n\n.. |badge1| image:: https://img.shields.io/badge/maturity-Beta-yellow.png\n :target: https://odoo-community.org/page/development-status\n :alt: Beta\n.. |badge2| image:: https://img.shields.io/badge/licence-AGPL--3-blue.png\n :target: http://www.gnu.org/licenses/agpl-3.0-standalone.html\n :alt: License: AGPL-3\n\n|badge1| |badge2|\n\nAllows the configuration of the stages of a ticket. Customization of colors by stages and automatic stage changes when receiving or sending a message.\nThe tickets will have customized colors according to the stage in the tree view.\n\nIn the ticket view, the possibility of sending an email from the ticket and a new tab where the email communications and notes associated with the ticket are recorded have been added. With the ability to create new notes, reply to a note, reply to an email without the emails in CC or with those.\n\nCustomization of colors depending on the type of communication:\n\n-Black: Incoming message\n\n-Green: Internal note\n\n-Red: Outgoing message\n\nEmail sending goes through a new custom view for the helpdesk.ticket model.\n\n**Table of contents**\n\n.. contents::\n :local:\n\nConfiguration\n=============\n\nNo configuration needed for this module.\n\nUsage\n=====\n\nEn el modelo helpdesk.ticket.stage (menu: Helpdesk-Configuration-Stages) tienes la configuraci\u00f3n.\n\nEn el model helpdesk.ticket (menu: Helpdesk-tickets) tienes la personalizaci\u00f3n de la vista.\n\n\nKnown issues / Roadmap\n======================\n\nThere are no issues for the moment.\n\nBug Tracker\n===========\n\nBugs are tracked on `GitLab Issues <https://gitlab.com/somitcoop/erp-research/odoo-helpdesk/-/issues>`_.\nIn case of trouble, please check there if your issue has already been reported.\nIf you spotted it first, help us smashing it by providing a detailed and welcomed feedback.\n\nDo not contact contributors directly about support or help with technical issues.\n\nCredits\n=======\n\nAuthors\n~~~~~~~\n\n* SomIT SCCL\n* Som Connexio SCCL\n\n\nContributors\n~~~~~~~~~~~~\n\n* `SomIT SCCL <https://somit.coop>`_:\n\n * \u00c1lvaro Garc\u00eda <alvaro.garcia@somit.coop>\n * Jos\u00e9 Robles <jose.robles@somit.coop>\n\n\n* `Som Connexio SCCL <https://somconnexio.coop>`_:\n\n * Gerard Funosas <gerard.funosas@somconnexio.coop>\n\n\nMaintainers\n~~~~~~~~~~~\n\nThis module is maintained by the OCA.\n\n.. image:: https://odoo-community.org/logo.png\n :alt: Odoo Community Association\n :target: https://odoo-community.org\n\nOCA, or the Odoo Community Association, is a nonprofit organization whose\nmission is to support the collaborative development of Odoo features and\npromote its widespread use.\n\nYou are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute.\n\n",
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