#################################
Helpdesk Atomatic Stage Changes
#################################
..
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!! This file is generated by oca-gen-addon-readme !!
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.. |badge1| image:: https://img.shields.io/badge/maturity-Beta-yellow.png
:alt: Beta
:target: https://odoo-community.org/page/development-status
.. |badge2| image:: https://img.shields.io/badge/licence-AGPL--3-blue.png
:alt: License: AGPL-3
:target: http://www.gnu.org/licenses/agpl-3.0-standalone.html
|badge1| |badge2|
Allows the configuration of the stages of a ticket. Customization of
colors by stages and automatic stage changes when receiving or sending a
message. The tickets will have customized colors according to the stage
in the tree view.
In the ticket view, the possibility of sending an email from the ticket
and a new tab where the email communications and notes associated with
the ticket are recorded have been added. With the ability to create new
notes, reply to a note, reply to an email without the emails in CC or
with those.
Customization of colors depending on the type of communication:
-Black: Incoming message
-Green: Internal note
-Red: Outgoing message
Email sending goes through a new custom view for the helpdesk.ticket
model.
**Table of contents**
.. contents::
:local:
***************
Configuration
***************
No configuration needed for this module.
*******
Usage
*******
In the model helpdesk.ticket.stage (menu: Helpdesk-Configuration-Stages)
you have the configuration.
In the model helpdesk.ticket (menu: Helpdesk-tickets) you have the
customization of the view.
************************
Known issues / Roadmap
************************
This module introduces a mail composition wizard for the helpdesk.ticket model and
some related logics.
The wizard and everything related to it, should be separated into a different module,
since it does not relate to the ticket stage nor its automatic change.
*************
Bug Tracker
*************
Bugs are tracked on `GitLab Issues
<https://gitlab.com/somitcoop/erp-research/odoo-helpdesk/-/issues>`_. In
case of trouble, please check there if your issue has already been
reported. If you spotted it first, help us smashing it by providing a
detailed and welcomed feedback.
Do not contact contributors directly about support or help with
technical issues.
*********
Credits
*********
Authors
=======
- SomIT SCCL
- Som Connexio SCCL
Contributors
============
- `SomIT SCCL <https://somit.coop>`_:
- Álvaro García <alvaro.garcia@somit.coop>
- José Robles <jose.robles@somit.coop>
- Juan Manuel Regalado <juanmanuel.regalado@somit.coop>
- `Som Connexio SCCL <https://somconnexio.coop>`_:
- Gerard Funosas <gerard.funosas@somconnexio.coop>
Maintainers
===========
This module is maintained by the OCA.
.. image:: https://odoo-community.org/logo.png
:alt: Odoo Community Association
:target: https://odoo-community.org
OCA, or the Odoo Community Association, is a nonprofit organization
whose mission is to support the collaborative development of Odoo
features and promote its widespread use.
You are welcome to contribute. To learn how please visit
https://odoo-community.org/page/Contribute.
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"description": "#################################\n Helpdesk Atomatic Stage Changes\n#################################\n\n..\n !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!\n !! This file is generated by oca-gen-addon-readme !!\n !! changes will be overwritten. !!\n !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!\n !! source digest: sha256:fa88a5911e9d75e4ccaee78931e61a91ccfe34e0de09254e0edd30ad0752f428\n !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!\n\n.. |badge1| image:: https://img.shields.io/badge/maturity-Beta-yellow.png\n :alt: Beta\n :target: https://odoo-community.org/page/development-status\n\n.. |badge2| image:: https://img.shields.io/badge/licence-AGPL--3-blue.png\n :alt: License: AGPL-3\n :target: http://www.gnu.org/licenses/agpl-3.0-standalone.html\n\n|badge1| |badge2|\n\nAllows the configuration of the stages of a ticket. Customization of\ncolors by stages and automatic stage changes when receiving or sending a\nmessage. The tickets will have customized colors according to the stage\nin the tree view.\n\nIn the ticket view, the possibility of sending an email from the ticket\nand a new tab where the email communications and notes associated with\nthe ticket are recorded have been added. With the ability to create new\nnotes, reply to a note, reply to an email without the emails in CC or\nwith those.\n\nCustomization of colors depending on the type of communication:\n\n-Black: Incoming message\n\n-Green: Internal note\n\n-Red: Outgoing message\n\nEmail sending goes through a new custom view for the helpdesk.ticket\nmodel.\n\n**Table of contents**\n\n.. contents::\n :local:\n\n***************\n Configuration\n***************\n\nNo configuration needed for this module.\n\n*******\n Usage\n*******\n\nIn the model helpdesk.ticket.stage (menu: Helpdesk-Configuration-Stages)\nyou have the configuration.\n\nIn the model helpdesk.ticket (menu: Helpdesk-tickets) you have the\ncustomization of the view.\n\n************************\n Known issues / Roadmap\n************************\n\nThis module introduces a mail composition wizard for the helpdesk.ticket model and\nsome related logics.\nThe wizard and everything related to it, should be separated into a different module,\nsince it does not relate to the ticket stage nor its automatic change.\n\n*************\n Bug Tracker\n*************\n\nBugs are tracked on `GitLab Issues\n<https://gitlab.com/somitcoop/erp-research/odoo-helpdesk/-/issues>`_. In\ncase of trouble, please check there if your issue has already been\nreported. If you spotted it first, help us smashing it by providing a\ndetailed and welcomed feedback.\n\nDo not contact contributors directly about support or help with\ntechnical issues.\n\n*********\n Credits\n*********\n\nAuthors\n=======\n\n- SomIT SCCL\n- Som Connexio SCCL\n\nContributors\n============\n\n- `SomIT SCCL <https://somit.coop>`_:\n\n - \u00c1lvaro Garc\u00eda <alvaro.garcia@somit.coop>\n - Jos\u00e9 Robles <jose.robles@somit.coop>\n - Juan Manuel Regalado <juanmanuel.regalado@somit.coop>\n\n- `Som Connexio SCCL <https://somconnexio.coop>`_:\n\n - Gerard Funosas <gerard.funosas@somconnexio.coop>\n\nMaintainers\n===========\n\nThis module is maintained by the OCA.\n\n.. image:: https://odoo-community.org/logo.png\n :alt: Odoo Community Association\n :target: https://odoo-community.org\n\nOCA, or the Odoo Community Association, is a nonprofit organization\nwhose mission is to support the collaborative development of Odoo\nfeatures and promote its widespread use.\n\nYou are welcome to contribute. To learn how please visit\nhttps://odoo-community.org/page/Contribute.\n",
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