##############################
Helpdesk Email Reply to Team
##############################
When sending a message from a ticket, the recipient gets as reply-to
"catchall@mycompany.com". Instead, the reply to should be
"helpdesk-team-alias@mycompany.com".
This was fixed for Odoo 14 and this module backports the fix to Odoo 12.
(See https://github.com/OCA/helpdesk/pull/381)
**Table of contents**
.. contents::
:local:
***************
Configuration
***************
No configuration needed for this module.
*******
Usage
*******
To use this module, you need to go to Helpdesk -> Configuration ->
Teams and create a team with an alias. Then, create a ticket and assign
it to the team. Finally, send an email from the ticket.
************************
Known issues / Roadmap
************************
There are no issues for the moment.
*************
Bug Tracker
*************
Bugs are tracked on `GitLab Issues
<https://gitlab.com/somitcoop/erp-research/odoo-helpdesk/-/issues>`_. In
case of trouble, please check there if your issue has already been
reported. If you spotted it first, help us smashing it by providing a
detailed and welcomed feedback.
Do not contact contributors directly about support or help with
technical issues.
*********
Credits
*********
Authors
=======
- SomIT SCCL
Contributors
============
- `SomIT SCCL <https://somit.coop>`_:
- Juan Manuel Regalado <juanmanuel.regalado@somit.coop>
- Enrico Stano <enrico.stano@somit.coop>
- Guillem Alborch <guillem.alborch@somit.coop>
Maintainers
===========
This module is maintained by the OCA.
.. image:: https://odoo-community.org/logo.png
:alt: Odoo Community Association
:target: https://odoo-community.org
OCA, or the Odoo Community Association, is a nonprofit organization
whose mission is to support the collaborative development of Odoo
features and promote its widespread use.
You are welcome to contribute. To learn how please visit
https://odoo-community.org/page/Contribute.
Raw data
{
"_id": null,
"home_page": "https://gitlab.com/somitcoop/erp-research/odoo-helpdesk",
"name": "odoo12-addon-helpdesk-email-reply-to-team",
"maintainer": null,
"docs_url": null,
"requires_python": ">=3.5",
"maintainer_email": null,
"keywords": null,
"author": "Som It Cooperatiu SCCL, Som Connexi\u00f3 SCCL, Odoo Community Association (OCA)",
"author_email": "support@odoo-community.org",
"download_url": "https://files.pythonhosted.org/packages/0b/4d/9d2ba705a134f957a3d079ad73758e2ba3d5f21d851c5c7fe20a8d03d3c4/odoo12-addon-helpdesk_email_reply_to_team-12.0.1.0.0.tar.gz",
"platform": null,
"description": "##############################\n Helpdesk Email Reply to Team\n##############################\n\nWhen sending a message from a ticket, the recipient gets as reply-to\n\"catchall@mycompany.com\". Instead, the reply to should be\n\"helpdesk-team-alias@mycompany.com\".\n\nThis was fixed for Odoo 14 and this module backports the fix to Odoo 12.\n(See https://github.com/OCA/helpdesk/pull/381)\n\n**Table of contents**\n\n.. contents::\n :local:\n\n***************\n Configuration\n***************\n\nNo configuration needed for this module.\n\n*******\n Usage\n*******\n\nTo use this module, you need to go to Helpdesk -> Configuration ->\nTeams and create a team with an alias. Then, create a ticket and assign\nit to the team. Finally, send an email from the ticket.\n\n************************\n Known issues / Roadmap\n************************\n\nThere are no issues for the moment.\n\n*************\n Bug Tracker\n*************\n\nBugs are tracked on `GitLab Issues\n<https://gitlab.com/somitcoop/erp-research/odoo-helpdesk/-/issues>`_. In\ncase of trouble, please check there if your issue has already been\nreported. If you spotted it first, help us smashing it by providing a\ndetailed and welcomed feedback.\n\nDo not contact contributors directly about support or help with\ntechnical issues.\n\n*********\n Credits\n*********\n\nAuthors\n=======\n\n- SomIT SCCL\n\nContributors\n============\n\n- `SomIT SCCL <https://somit.coop>`_:\n\n - Juan Manuel Regalado <juanmanuel.regalado@somit.coop>\n - Enrico Stano <enrico.stano@somit.coop>\n - Guillem Alborch <guillem.alborch@somit.coop>\n\nMaintainers\n===========\n\nThis module is maintained by the OCA.\n\n.. image:: https://odoo-community.org/logo.png\n :alt: Odoo Community Association\n :target: https://odoo-community.org\n\nOCA, or the Odoo Community Association, is a nonprofit organization\nwhose mission is to support the collaborative development of Odoo\nfeatures and promote its widespread use.\n\nYou are welcome to contribute. To learn how please visit\nhttps://odoo-community.org/page/Contribute.\n\n\n",
"bugtrack_url": null,
"license": "AGPL-3",
"summary": "ODOO helpdesk_mgmt email reply to teams. When sending a message from a ticket now the recipient gets as reply-to \"catchall@mycompany.com\". Instead, the reply to should be \"helpdesk-team-alias@mycompany.com\". This was fixed for Odoo 14 and this module backports the fix to Odoo 12. (See https://github.com/OCA/helpdesk/pull/381)",
"version": "12.0.1.0.0",
"project_urls": {
"Homepage": "https://gitlab.com/somitcoop/erp-research/odoo-helpdesk"
},
"split_keywords": [],
"urls": [
{
"comment_text": "",
"digests": {
"blake2b_256": "202352f504b2530f11415061743cb5f89bd98fd014efa4b7dfff5f05475766c1",
"md5": "18475b819c0b0e0f694d6bc0cc588bf0",
"sha256": "292c51be04b3a346539e006de9270a4d18074128f3db91b7d9f354357479b886"
},
"downloads": -1,
"filename": "odoo12_addon_helpdesk_email_reply_to_team-12.0.1.0.0-py2.py3-none-any.whl",
"has_sig": false,
"md5_digest": "18475b819c0b0e0f694d6bc0cc588bf0",
"packagetype": "bdist_wheel",
"python_version": "py2.py3",
"requires_python": ">=3.5",
"size": 6150,
"upload_time": "2024-10-08T14:10:19",
"upload_time_iso_8601": "2024-10-08T14:10:19.992368Z",
"url": "https://files.pythonhosted.org/packages/20/23/52f504b2530f11415061743cb5f89bd98fd014efa4b7dfff5f05475766c1/odoo12_addon_helpdesk_email_reply_to_team-12.0.1.0.0-py2.py3-none-any.whl",
"yanked": false,
"yanked_reason": null
},
{
"comment_text": "",
"digests": {
"blake2b_256": "0b4d9d2ba705a134f957a3d079ad73758e2ba3d5f21d851c5c7fe20a8d03d3c4",
"md5": "3c5fcb539ab432300b6177b9439b51e2",
"sha256": "eee4d901ea64327e325b9a77fb6924077ccbe38dd2c5f911b1e691d1f8154e38"
},
"downloads": -1,
"filename": "odoo12-addon-helpdesk_email_reply_to_team-12.0.1.0.0.tar.gz",
"has_sig": false,
"md5_digest": "3c5fcb539ab432300b6177b9439b51e2",
"packagetype": "sdist",
"python_version": "source",
"requires_python": ">=3.5",
"size": 3451,
"upload_time": "2024-10-08T14:10:22",
"upload_time_iso_8601": "2024-10-08T14:10:22.014275Z",
"url": "https://files.pythonhosted.org/packages/0b/4d/9d2ba705a134f957a3d079ad73758e2ba3d5f21d851c5c7fe20a8d03d3c4/odoo12-addon-helpdesk_email_reply_to_team-12.0.1.0.0.tar.gz",
"yanked": false,
"yanked_reason": null
}
],
"upload_time": "2024-10-08 14:10:22",
"github": false,
"gitlab": true,
"bitbucket": false,
"codeberg": false,
"gitlab_user": "somitcoop",
"gitlab_project": "erp-research",
"lcname": "odoo12-addon-helpdesk-email-reply-to-team"
}
JSON