=================================
Helpdesk Ticket Massive Creation
=================================
..
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!! This file is generated by oca-gen-addon-readme !!
!! changes will be overwritten. !!
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!! source digest: sha256:fa88a5911e9d75e4ccaee78931e61a91ccfe34e0de09254e0edd30ad0752f428
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.. |badge1| image:: https://img.shields.io/badge/maturity-Beta-yellow.png
:target: https://odoo-community.org/page/development-status
:alt: Beta
.. |badge2| image:: https://img.shields.io/badge/licence-AGPL--3-blue.png
:target: http://www.gnu.org/licenses/agpl-3.0-standalone.html
:alt: License: AGPL-3
|badge1| |badge2|
Create global helpdesk tickets massively, from multiple preselected partners or contracts
**Table of contents**
.. contents::
:local:
Configuration
=============
No configuration needed for this module.
Usage
=====
This module reuses the Mass creation module, so here is what it can inherently do:
To create global tickets (with same content) for multiple partners / contracts:
- Contacts (tree view) / Contracts (tree view) + selection > Actions > Create tickets massively
- Fill ticket information > Create.
Apart from that:
- This module links the created tickets to a common created global parent.
- You can add child tickets to an already created global parent ticket through the `header button` in the global ticket view.
- The stages of the child tickets are tracked and propagated from the global parent to the childs upon changed.
- Also when some child ticket stage is further in sequence than the parent for any reason (e.g. closed) it will keep it this way until the parent reaches the same sequence.
And one of the main features that this hierarchical structure allows is to send massive emails to all the partners,
you can do it by going into the global parent ticket view and you'll find a `header button`. You'll be prompted
a convenient wizard to craft your mail in each of the languages of the partners.
After sending it you will be able to see the mails queued in the `queue` app. And after sent they
each will be appended to their respective child ticket.
Known issues / Roadmap
======================
There are no issues for the moment.
Bug Tracker
===========
Bugs are tracked on `GitLab Issues <https://gitlab.com/somitcoop/erp-research/odoo-helpdesk/-/issues>`_.
In case of trouble, please check there if your issue has already been reported.
If you spotted it first, help us smashing it by providing a detailed and welcomed feedback.
Do not contact contributors directly about support or help with technical issues.
Credits
=======
Authors
~~~~~~~
* SomIT SCCL
* Som Connexio SCCL
Contributors
~~~~~~~~~~~~
* `SomIT SCCL <https://somit.coop>`_:
* José Robles <jose.robles@somit.coop>
* Álvaro García <alvaro.garcia@somit.coop>
* `Som Connexio SCCL <https://somconnexio.coop>`_:
* Gerard Funosas <gerard.funosas@somconnexio.coop>
Maintainers
~~~~~~~~~~~
This module is maintained by the OCA.
.. image:: https://odoo-community.org/logo.png
:alt: Odoo Community Association
:target: https://odoo-community.org
OCA, or the Odoo Community Association, is a nonprofit organization whose
mission is to support the collaborative development of Odoo features and
promote its widespread use.
You are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute.
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"description": "=================================\nHelpdesk Ticket Massive Creation\n=================================\n\n..\n !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!\n !! This file is generated by oca-gen-addon-readme !!\n !! changes will be overwritten. !!\n !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!\n !! source digest: sha256:fa88a5911e9d75e4ccaee78931e61a91ccfe34e0de09254e0edd30ad0752f428\n !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!\n\n.. |badge1| image:: https://img.shields.io/badge/maturity-Beta-yellow.png\n :target: https://odoo-community.org/page/development-status\n :alt: Beta\n.. |badge2| image:: https://img.shields.io/badge/licence-AGPL--3-blue.png\n :target: http://www.gnu.org/licenses/agpl-3.0-standalone.html\n :alt: License: AGPL-3\n\n|badge1| |badge2|\n\nCreate global helpdesk tickets massively, from multiple preselected partners or contracts\n\n**Table of contents**\n\n.. contents::\n :local:\n\nConfiguration\n=============\n\nNo configuration needed for this module.\n\nUsage\n=====\n\nThis module reuses the Mass creation module, so here is what it can inherently do:\n\nTo create global tickets (with same content) for multiple partners / contracts:\n\n- Contacts (tree view) / Contracts (tree view) + selection > Actions > Create tickets massively\n- Fill ticket information > Create.\n\n\nApart from that:\n\n- This module links the created tickets to a common created global parent.\n- You can add child tickets to an already created global parent ticket through the `header button` in the global ticket view.\n- The stages of the child tickets are tracked and propagated from the global parent to the childs upon changed.\n - Also when some child ticket stage is further in sequence than the parent for any reason (e.g. closed) it will keep it this way until the parent reaches the same sequence.\n\nAnd one of the main features that this hierarchical structure allows is to send massive emails to all the partners,\nyou can do it by going into the global parent ticket view and you'll find a `header button`. You'll be prompted\na convenient wizard to craft your mail in each of the languages of the partners.\n\nAfter sending it you will be able to see the mails queued in the `queue` app. And after sent they \neach will be appended to their respective child ticket.\n\n\n\nKnown issues / Roadmap\n======================\n\nThere are no issues for the moment.\n\nBug Tracker\n===========\n\nBugs are tracked on `GitLab Issues <https://gitlab.com/somitcoop/erp-research/odoo-helpdesk/-/issues>`_.\nIn case of trouble, please check there if your issue has already been reported.\nIf you spotted it first, help us smashing it by providing a detailed and welcomed feedback.\n\nDo not contact contributors directly about support or help with technical issues.\n\nCredits\n=======\n\nAuthors\n~~~~~~~\n\n* SomIT SCCL\n* Som Connexio SCCL\n\n\nContributors\n~~~~~~~~~~~~\n\n* `SomIT SCCL <https://somit.coop>`_:\n\n * Jos\u00e9 Robles <jose.robles@somit.coop>\n * \u00c1lvaro Garc\u00eda <alvaro.garcia@somit.coop>\n\n\n* `Som Connexio SCCL <https://somconnexio.coop>`_:\n\n * Gerard Funosas <gerard.funosas@somconnexio.coop>\n\n\nMaintainers\n~~~~~~~~~~~\n\nThis module is maintained by the OCA.\n\n.. image:: https://odoo-community.org/logo.png\n :alt: Odoo Community Association\n :target: https://odoo-community.org\n\nOCA, or the Odoo Community Association, is a nonprofit organization whose\nmission is to support the collaborative development of Odoo features and\npromote its widespread use.\n\nYou are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute.\n\n",
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