=================
Claims Management
=================
.. !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
!! This file is generated by oca-gen-addon-readme !!
!! changes will be overwritten. !!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
.. |badge1| image:: https://img.shields.io/badge/maturity-Beta-yellow.png
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.. |badge2| image:: https://img.shields.io/badge/licence-AGPL--3-blue.png
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:alt: License: AGPL-3
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:target: https://runbot.odoo-community.org/runbot/111/13.0
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This application allows you to track your customers/vendors claims and
grievances.
It is fully integrated with the email gateway so that you can create
automatically new claims based on incoming emails.
**Table of contents**
.. contents::
:local:
Configuration
=============
To configure this module, you need to:
* Go to new menu **CRM > Configuration > Claim > Categories** and create as
many categories as you need.
* Go to new menú **CRM > Configuration > Claim > Stages** and create stages for
claims.
Usage
=====
* Go to new menu **CRM > After Sale > Services > Claims** and create a new
claim.
Changelog
=========
**This module is a backport from Odoo SA and as such, it is not included in the
OCA CLA. That means we do not have a copy of the copyright on it like all
other OCA modules.**
Bug Tracker
===========
Bugs are tracked on `GitHub Issues <https://github.com/OCA/crm/issues>`_.
In case of trouble, please check there if your issue has already been reported.
If you spotted it first, help us smashing it by providing a detailed and welcomed
`feedback <https://github.com/OCA/crm/issues/new?body=module:%20crm_claim%0Aversion:%2013.0%0A%0A**Steps%20to%20reproduce**%0A-%20...%0A%0A**Current%20behavior**%0A%0A**Expected%20behavior**>`_.
Do not contact contributors directly about support or help with technical issues.
Credits
=======
Authors
~~~~~~~
* Odoo S.A.
* Tecnativa
Contributors
~~~~~~~~~~~~
* Odoo S.A.
* Vicent Cubells <vicent.cubells@tecnativa.com>
* Bhavesh Odedra <bodedra@ursainfosystems.com>
* Cristina Martin R. <cristina.martin@tecnativa.com>
* `Guadaltech <https://www.guadaltech.es>`_:
* Fernando La Chica <fernando.lachica@guadaltech.es>
Maintainers
~~~~~~~~~~~
This module is maintained by the OCA.
.. image:: https://odoo-community.org/logo.png
:alt: Odoo Community Association
:target: https://odoo-community.org
OCA, or the Odoo Community Association, is a nonprofit organization whose
mission is to support the collaborative development of Odoo features and
promote its widespread use.
This module is part of the `OCA/crm <https://github.com/OCA/crm/tree/13.0/crm_claim>`_ project on GitHub.
You are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute.
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"description": "=================\nClaims Management\n=================\n\n.. !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!\n !! This file is generated by oca-gen-addon-readme !!\n !! changes will be overwritten. !!\n !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!\n\n.. |badge1| image:: https://img.shields.io/badge/maturity-Beta-yellow.png\n :target: https://odoo-community.org/page/development-status\n :alt: Beta\n.. |badge2| image:: https://img.shields.io/badge/licence-AGPL--3-blue.png\n :target: http://www.gnu.org/licenses/agpl-3.0-standalone.html\n :alt: License: AGPL-3\n.. |badge3| image:: https://img.shields.io/badge/github-OCA%2Fcrm-lightgray.png?logo=github\n :target: https://github.com/OCA/crm/tree/13.0/crm_claim\n :alt: OCA/crm\n.. |badge4| image:: https://img.shields.io/badge/weblate-Translate%20me-F47D42.png\n :target: https://translation.odoo-community.org/projects/crm-13-0/crm-13-0-crm_claim\n :alt: Translate me on Weblate\n.. |badge5| image:: https://img.shields.io/badge/runbot-Try%20me-875A7B.png\n :target: https://runbot.odoo-community.org/runbot/111/13.0\n :alt: Try me on Runbot\n\n|badge1| |badge2| |badge3| |badge4| |badge5| \n\nThis application allows you to track your customers/vendors claims and\ngrievances.\n\nIt is fully integrated with the email gateway so that you can create\nautomatically new claims based on incoming emails.\n\n**Table of contents**\n\n.. contents::\n :local:\n\nConfiguration\n=============\n\nTo configure this module, you need to:\n\n* Go to new menu **CRM > Configuration > Claim > Categories** and create as\n many categories as you need.\n* Go to new men\u00fa **CRM > Configuration > Claim > Stages** and create stages for\n claims.\n\nUsage\n=====\n\n* Go to new menu **CRM > After Sale > Services > Claims** and create a new\n claim.\n\nChangelog\n=========\n\n**This module is a backport from Odoo SA and as such, it is not included in the\nOCA CLA. That means we do not have a copy of the copyright on it like all\nother OCA modules.**\n\nBug Tracker\n===========\n\nBugs are tracked on `GitHub Issues <https://github.com/OCA/crm/issues>`_.\nIn case of trouble, please check there if your issue has already been reported.\nIf you spotted it first, help us smashing it by providing a detailed and welcomed\n`feedback <https://github.com/OCA/crm/issues/new?body=module:%20crm_claim%0Aversion:%2013.0%0A%0A**Steps%20to%20reproduce**%0A-%20...%0A%0A**Current%20behavior**%0A%0A**Expected%20behavior**>`_.\n\nDo not contact contributors directly about support or help with technical issues.\n\nCredits\n=======\n\nAuthors\n~~~~~~~\n\n* Odoo S.A.\n* Tecnativa\n\nContributors\n~~~~~~~~~~~~\n\n* Odoo S.A.\n* Vicent Cubells <vicent.cubells@tecnativa.com>\n* Bhavesh Odedra <bodedra@ursainfosystems.com>\n* Cristina Martin R. <cristina.martin@tecnativa.com>\n\n* `Guadaltech <https://www.guadaltech.es>`_:\n\n * Fernando La Chica <fernando.lachica@guadaltech.es>\n\nMaintainers\n~~~~~~~~~~~\n\nThis module is maintained by the OCA.\n\n.. image:: https://odoo-community.org/logo.png\n :alt: Odoo Community Association\n :target: https://odoo-community.org\n\nOCA, or the Odoo Community Association, is a nonprofit organization whose\nmission is to support the collaborative development of Odoo features and\npromote its widespread use.\n\nThis module is part of the `OCA/crm <https://github.com/OCA/crm/tree/13.0/crm_claim>`_ project on GitHub.\n\nYou are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute.\n\n\n",
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