| Name | NEMO-osticket JSON |
| Version |
1.7.2
JSON |
| download |
| home_page | None |
| Summary | osTicket plugin for NEMO linking tickets to a specific tool |
| upload_time | 2025-10-18 20:19:54 |
| maintainer | None |
| docs_url | None |
| author | None |
| requires_python | >=3.8 |
| license | MIT License
Copyright (c) 2024 Atlantis Labs LLC
Permission is hereby granted, free of charge, to any person obtaining a copy
of this software and associated documentation files (the "Software"), to deal
in the Software without restriction, including without limitation the rights
to use, copy, modify, merge, publish, distribute, sublicense, and/or sell
copies of the Software, and to permit persons to whom the Software is
furnished to do so, subject to the following conditions:
The above copyright notice and this permission notice shall be included in all
copies or substantial portions of the Software.
THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE
AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER
LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM,
OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE
SOFTWARE.
|
| keywords |
nemo
|
| VCS |
|
| bugtrack_url |
|
| requirements |
No requirements were recorded.
|
| Travis-CI |
No Travis.
|
| coveralls test coverage |
No coveralls.
|
from NEMO_osticket.tests.test_settings import DATABASES
# NEMO-osticket
[](https://github.com/psf/black)
[](https://www.python.org/downloads/release/python-3110/)
[](https://pypi.org/project/NEMO-osticket/)
[](https://gitlab.com/nemo-community/atlantis-labs/nemo-osticket/-/releases)
[](https://gitlab.com/nemo-community/atlantis-labs/nemo-osticket/blob/main/LICENSE)
osTicket plugin for NEMO linking tickets to a specific tool
## Installation
```bash
python -m install nemo-osticket
```
### In settings.py:
1. Add `NEMO_osticket` to `INSTALLED_APPS`:
```python
INSTALLED_APPS = [
'...',
'NEMO_osticket', # This needs to be before NEMO
'...',
'NEMO',
]
```
2. Add `osticket` database information:
```python
DATABASES = {
'default': {'...'},
"osticket": {
"ENGINE": "mysql.connector.django",
'NAME': '<db_name>', # usually 'osticket'
'USER': '<db_user>', # usually 'osticket'
'PASSWORD': '<db_password>',
'HOST':'<db_host>',
'PORT':'<db_port>',
}
}
```
3. Add an osticket API config dictionary:
```python
OSTICKET_SERVICE = {
"available": True,
"url": "https://myosticketservice.com",
'keyword_arguments': {
'timeout': 5, # optional
'headers': {"X-API-Key": "<api_key>"}
},
}
```
## Usage
Go to Administration -> Customization to configure this plugin and how to match Tool with Tickets from OsTicket
Add a Landing page choice with url `/osticket/tickets` to have a direct link to the search and generic submit a ticket pages
# Tests
To run the tests:
```bash
python runtests.py
```
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"description": "from NEMO_osticket.tests.test_settings import DATABASES\n\n# NEMO-osticket\n\n[](https://github.com/psf/black)\n[](https://www.python.org/downloads/release/python-3110/)\n[](https://pypi.org/project/NEMO-osticket/)\n[](https://gitlab.com/nemo-community/atlantis-labs/nemo-osticket/-/releases)\n[](https://gitlab.com/nemo-community/atlantis-labs/nemo-osticket/blob/main/LICENSE)\n\nosTicket plugin for NEMO linking tickets to a specific tool\n\n## Installation\n\n```bash\npython -m install nemo-osticket\n```\n\n### In settings.py:\n\n1. Add `NEMO_osticket` to `INSTALLED_APPS`:\n\n```python\nINSTALLED_APPS = [\n '...',\n 'NEMO_osticket', # This needs to be before NEMO\n '...',\n 'NEMO',\n]\n```\n\n2. Add `osticket` database information:\n```python\nDATABASES = {\n 'default': {'...'},\n \"osticket\": {\n \"ENGINE\": \"mysql.connector.django\",\n 'NAME': '<db_name>', # usually 'osticket'\n 'USER': '<db_user>', # usually 'osticket'\n 'PASSWORD': '<db_password>',\n 'HOST':'<db_host>',\n 'PORT':'<db_port>',\n }\n}\n```\n\n3. Add an osticket API config dictionary:\n```python\nOSTICKET_SERVICE = {\n \"available\": True,\n \"url\": \"https://myosticketservice.com\",\n 'keyword_arguments': {\n 'timeout': 5, # optional\n 'headers': {\"X-API-Key\": \"<api_key>\"}\n },\n}\n```\n\n## Usage\n\nGo to Administration -> Customization to configure this plugin and how to match Tool with Tickets from OsTicket\n\nAdd a Landing page choice with url `/osticket/tickets` to have a direct link to the search and generic submit a ticket pages\n\n# Tests\n\nTo run the tests:\n```bash\npython runtests.py\n```\n",
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