================================
Helpdesk Ticket Stage Validation
================================
..
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As the stage of a helpdesk ticket document progresses, it may be important for
specific fields of the document be completed.
For example, when a helpdesk ticket enters the 'Complete' stage, the
fields for 'Actual End Date' and/or 'Resolution Notes' should be set.
This module allows you to raise a Validation Error if the designated fields
are not set when moving to a new stage. Since stages can be used for helpdesk ticket, workers, locations, or equipments, this logic is available
to be applied to each document type.
**Table of contents**
.. contents::
:local:
Configuration
=============
* Go to Helpdesk > Configuration > Stages
* Create or select a stage
* Select one or more fields to be validated
Usage
=====
* Follow steps outlined in Configuration.
* User will receive validation error if a field is not set when
attempting to move to a new stage.
Bug Tracker
===========
Bugs are tracked on `GitHub Issues <https://github.com/OCA/helpdesk/issues>`_.
In case of trouble, please check there if your issue has already been reported.
If you spotted it first, help us to smash it by providing a detailed and welcomed
`feedback <https://github.com/OCA/helpdesk/issues/new?body=module:%20helpdesk_mgmt_stage_validation%0Aversion:%2014.0%0A%0A**Steps%20to%20reproduce**%0A-%20...%0A%0A**Current%20behavior**%0A%0A**Expected%20behavior**>`_.
Do not contact contributors directly about support or help with technical issues.
Credits
=======
Authors
~~~~~~~
* Camptocamp
Contributors
~~~~~~~~~~~~
* Bojan Anchev <bojan.anchev@camptocamp.com>
Maintainers
~~~~~~~~~~~
This module is maintained by the OCA.
.. image:: https://odoo-community.org/logo.png
:alt: Odoo Community Association
:target: https://odoo-community.org
OCA, or the Odoo Community Association, is a nonprofit organization whose
mission is to support the collaborative development of Odoo features and
promote its widespread use.
This module is part of the `OCA/helpdesk <https://github.com/OCA/helpdesk/tree/14.0/helpdesk_mgmt_stage_validation>`_ project on GitHub.
You are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute.
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"description": "================================\nHelpdesk Ticket Stage Validation\n================================\n\n.. \n !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!\n !! This file is generated by oca-gen-addon-readme !!\n !! changes will be overwritten. !!\n !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!\n !! source digest: sha256:5d936cd9571b9a6a9218317dcc9a8d0ccf0aa6cf87060637d02109f2abb9319b\n !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!\n\n.. |badge1| image:: https://img.shields.io/badge/maturity-Beta-yellow.png\n :target: https://odoo-community.org/page/development-status\n :alt: Beta\n.. |badge2| image:: https://img.shields.io/badge/licence-AGPL--3-blue.png\n :target: http://www.gnu.org/licenses/agpl-3.0-standalone.html\n :alt: License: AGPL-3\n.. |badge3| image:: https://img.shields.io/badge/github-OCA%2Fhelpdesk-lightgray.png?logo=github\n :target: https://github.com/OCA/helpdesk/tree/14.0/helpdesk_mgmt_stage_validation\n :alt: OCA/helpdesk\n.. |badge4| image:: https://img.shields.io/badge/weblate-Translate%20me-F47D42.png\n :target: https://translation.odoo-community.org/projects/helpdesk-14-0/helpdesk-14-0-helpdesk_mgmt_stage_validation\n :alt: Translate me on Weblate\n.. |badge5| image:: https://img.shields.io/badge/runboat-Try%20me-875A7B.png\n :target: https://runboat.odoo-community.org/builds?repo=OCA/helpdesk&target_branch=14.0\n :alt: Try me on Runboat\n\n|badge1| |badge2| |badge3| |badge4| |badge5|\n\nAs the stage of a helpdesk ticket document progresses, it may be important for\nspecific fields of the document be completed.\n\nFor example, when a helpdesk ticket enters the 'Complete' stage, the\nfields for 'Actual End Date' and/or 'Resolution Notes' should be set.\n\nThis module allows you to raise a Validation Error if the designated fields\nare not set when moving to a new stage. Since stages can be used for helpdesk ticket, workers, locations, or equipments, this logic is available\nto be applied to each document type.\n\n**Table of contents**\n\n.. contents::\n :local:\n\nConfiguration\n=============\n\n* Go to Helpdesk > Configuration > Stages\n* Create or select a stage\n* Select one or more fields to be validated\n\nUsage\n=====\n\n* Follow steps outlined in Configuration.\n* User will receive validation error if a field is not set when\n attempting to move to a new stage.\n\nBug Tracker\n===========\n\nBugs are tracked on `GitHub Issues <https://github.com/OCA/helpdesk/issues>`_.\nIn case of trouble, please check there if your issue has already been reported.\nIf you spotted it first, help us to smash it by providing a detailed and welcomed\n`feedback <https://github.com/OCA/helpdesk/issues/new?body=module:%20helpdesk_mgmt_stage_validation%0Aversion:%2014.0%0A%0A**Steps%20to%20reproduce**%0A-%20...%0A%0A**Current%20behavior**%0A%0A**Expected%20behavior**>`_.\n\nDo not contact contributors directly about support or help with technical issues.\n\nCredits\n=======\n\nAuthors\n~~~~~~~\n\n* Camptocamp\n\nContributors\n~~~~~~~~~~~~\n\n* Bojan Anchev <bojan.anchev@camptocamp.com>\n\nMaintainers\n~~~~~~~~~~~\n\nThis module is maintained by the OCA.\n\n.. image:: https://odoo-community.org/logo.png\n :alt: Odoo Community Association\n :target: https://odoo-community.org\n\nOCA, or the Odoo Community Association, is a nonprofit organization whose\nmission is to support the collaborative development of Odoo features and\npromote its widespread use.\n\nThis module is part of the `OCA/helpdesk <https://github.com/OCA/helpdesk/tree/14.0/helpdesk_mgmt_stage_validation>`_ project on GitHub.\n\nYou are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute.\n\n\n",
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